Dguitarparts Policies and Guarantee
- General Information
- Satisfaction Guarantee
- Privacy
- Payment Safety
- Returns Procedure
- Availability
- Pricing and Specifications
- Funds/Payment
- Shipping and Sales Tax/VAT
- Shipping from our U.S. Warehouse
- Dguitarparts.com General Information
- Quality Gear:
We know guitar parts and we don't sell anything that we wouldn't use ourselves! With extensive guitar repair experience, and a passion for music, we offer you the best in quality parts and accessories. And... we back it with a 10-day satisfaction guarantee!
- Great Brands:
Through our Dealer agreements, we are able to offer you a selection of great brand-names. From original replacement to quality reproduction parts, We strive to stock what you need.
- Satisfaction Guarantee
Dguitarparts.com is dedicated to providing you the BEST quality merchandise and customer service possible! Therefore, if you are not completely satisfied with your purchase,return it within 10 days of the invoice date for a refund or replacement. To return merchandise and for more details, please see our Return Procedure below.
- Dguitarparts.com Privacy
Dguitarparts.com will NOT rent or sell your name, address, e-mail address, credit card, or personal information to any third party without your permission. If you have ANY questions or concerns, please e-mail us at orders @dguitarparts.com!
- Payment Safety
With Dguitarparts.com, you can order online with confidence. We use the latest SSL encryption technology (the Internet standard for secure transactions) to protect your credit card and/or banking information. Your order information and history are protected by a password that you set. If you forget your password, we will verify and e-mail your password to the e-mail address listed on your account. As a result, ordering from Dguitarparts.com over the Internet is safer than ordering by phone or through the mail!
- Returns Procedure
All items must be sent via UPS, FedEx, U.S. Mail, or other delivery service that offers package tracking. All items must be returned freight prepaid. No COD's will be accepted. All items must be unused in "new" condition, in original packaging with all documentation and accessories. Any discrepancies could result in a delay or a partial credit being issued. Defective items may be returned for a "same item" replacement/exchange only. If the same item is not available, we will issue a refund. To return an item please e-mail a request for return merchandise authorization and reason for return. All freight is paid by customer. Refunds are for product only. All Dguitarparts.com orders should be placed online. This is to provide you with the BEST possible service and safety!
- Availability
Dguitarparts.com is a catalogue site and although we carry a large inventory of parts, not everything listed is in stock. We will e-mail you within 24 hours of your order as to the availability and shipping time of parts. In most instances items will be shipped the following business day. If we cannot ship complete we will e-mail details and await your reply.
- Pricing and Specifications
Dguitarparts.com is committed to providing you with the most accurate, up-to-the-minute product information. However, please recognize that sometimes, product specifications and/or images are changed or the information is mis-communicated. If you purchase a product based upon specifications or information that was wrong, you may return the product for a refund. (See our Returns Procedure for complete details.) If you find any discrepancies, please e-mail us at orders@dguitarparts.com. All prices on Dguitarparts.com are subject to change without notice.
- Funds/Payment
Most Major Credit and Debit Cards including...
VISA
MasterCard
Discover
Money orders
Personal checks accepted, subject to 10 day holding period International orders are checks and money orders ONLY.. All credit card orders are subject to verification and approval by the card-issuing bank. For your protection, credit card orders are only shipped to billing address.
- U.S. and International Shipping and Sales or VAT Tax
We will collect applicable State sales tax only if the product SHIPS TO Texas. You will see this charge on your invoice total. If the product SHIPS TO a country OUTSIDE the USA, we will NOT charge you for any applicable import tax, customs duty, or VAT charges. Any additional charges (if required by YOUR country) will be collected by UPS when the product is delivered. To determine what these charges will be, you should contact either your local government or your local UPS office. We are required by U.S. Law to declare an accurate monetary value on all shipments.
- International shipping:
Shipping charges will be e-mailed to you with confirmation of order.
- Shipping from our Warehouse:
$7.95 flat shipping rate is available to continental United States ONLY.
When your order is received, Dguitarparts.com will ship your order out typically within 24 business hours. We use two shipping methods within the USA - UPS and United States Postal Service (USPS). Typical Delivery Times are as follows: UPS Ground Service: 5-10 business days. Parcel Post: 5-10 business days. If you would like faster shipping please e-mail request with order. UPS 2nd (Red): 2 days guaranteed. Not available to all locations. Priority Mail: 2-3 days guaranteed. Not available to all locations. For product shipped from our U.S. Warehouse to countries outside the U.S., certain restrictions apply. In general, if the shipment does not have to travel by air, ground service is often available. If the shipment has to travel by air, then only UPS 2nd day or Priority Mail is typically available. Product damaged in shipment may be returned to us for replacement or refund. See our Returns Procedure for details.
- Visit Our Site Often:
We are also dedicated to adding NEW product categories, features, and items. So... to ensure that you don't miss out on the latest, please check back often!
THANK YOU FOR BEING A DGUITARPARTS.COM CUSTOMER!!
